How long does atol claims take

As lead passenger you will be our main point of contact for the life cycle of your claim unless you tell us to pay your refund to a travel agent or tour operator. In exceptional cases you can ask a friend or relative to make a claim on your behalf.

If they complete the online form for you, we will contact you and ask you to sign a formal claim declaration. Please note, you cannot ask your travel agent to make a claim on your behalf. For further information travel agents should visit CAA.

ATOL Certificates are easy to recognise documents — click here for an example. If your Confirmation was issued by a different ATOL holder you cannot make a claim and should contact them for advice. Accessible travel. Sustainable travel. Main navigation: Help and complaints Travel company failures.

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Toggle navigation. Home ATOL protection. What should I do if my travel company collapses? Can ATOL provide a replacement holiday instead of a refund? How long will it take to receive my refund? However, there are some circumstances that may mean your claim will take longer to process, such as: We are dealing with a high number of claims Your claim is complicated Your claim involves a holiday booked through a travel agent Your claim is incomplete.